Outstanding service | Exclusive pricing | Industry expertise

FREQUENTLY ASKED QUESTIONS

Shipping & Delivery

How long does shipping take?

Local orders take 1–5 business days.

Do you offer same-day delivery?

Same-day delivery is available for select locations. Please contact us before placing your order to confirm availability.

Can I pick up my order in person?

Yes, we offer in-store pickup. Please select the “Pick Up” option at checkout and wait for confirmation before arriving.

Do you ship internationally?

Currently, we do not offer worldwide shipping through our website. However, we do make exceptions for neighboring countries such as Zimbabwe and Swaziland. If you are located in a nearby country and would like to arrange delivery, please contact us directly at:
• 📞 010 824 5892
• 📱 WhatsApp: 071 176 3188
• 📧 Email: info@tbsandbenz.com

Returns & Refunds

Who covers the return shipping costs?

If the return is due to an incorrect order or defect, we cover return shipping. Otherwise, the buyer is responsible for return shipping fees.

Do you offer refunds or exchanges?

Yes, we offer refunds and exchanges on eligible products. Please check our return policy for details.

Can I return a part if it doesn’t fit?

Yes, we accept returns within 14 days, as long as the item is unused and in its original packaging.

Ordering & Product Information

Do your parts fit all Mercedes-Benz models?

Our parts are designed for specific Mercedes-Benz models. Please check the product description or contact us with your vehicle’s details to confirm compatibility.

Are your parts original or aftermarket?

We offer both OEM (Original Equipment Manufacturer) and high-quality aftermarket parts. Each product description states whether it is an original or aftermarket part.

Do you sell used or refurbished parts?

Yes, we stock both new and high-quality used parts. All used parts are inspected and tested to ensure performance.

How do I find the right part for my car?

You can use your car’s VIN number (Vehicle Identification Number) to find the correct part. Contact us if you need assistance.

Oops! We couldn't find what you were looking for. Try different keywords or contact us below.

Confused? We have the answer to all your burning questions!

Our support team is happy to assist you. Contact us below!

Contact Us

Recently viewed products

Your recently viewed is empty

Continue shopping